44 Vivian St
4310, New Plymouth
+6467574838

Opening hours

  • monday: 8h-18h
  • tuesday: 8h-18h
  • wednesday: 8h-18h
  • thursday: 8h-18h
  • friday: 8h-18h
  • saturday: 8h-13h

Our comment from InfoVet about Vets4Pets:

Vets4Pets in New Zealand is widely praised for its exceptional customer service, combining professional veterinary expertise with genuine compassion. Clients consistently highlight the friendly, helpful, and empathetic staff, including veterinarians and receptionists, who go above and beyond to care for both pets and their owners. The clinic is commended for its thorough approach, clear communication, and willingness to listen to pet owners, ensuring they feel confident and supported during consultations and difficult decisions. Many reviewers appreciate the convenient online booking system, reasonable prices, and flexible payment options like Afterpay. The clinic is also noted for its non-judgmental attitude, making pets comfortable and reducing anxiety for owners. While one isolated negative review mentioned a poor experience with a new vet, the overwhelming consensus is that Vets4Pets provides high-quality, caring, and reliable veterinary care, making it a highly recommended choice for pet owners in New Zealand.

Vets4Pets: Reviews

4.9/5 (200 Reviews)
Gareth Haddon Posted on Google 3 months ago

Fantastic experience: Excellent service and not out to make a killing (poor wording choice perhaps)

debbie newport Posted on Google 3 months ago

Fantastic experience: I love this vets. I met Amanda today. She was so helpful, professional, & polite. We had a giggle. She has great customer service & is very helpful Thank for helping me today Getting the paperwork done. You're amazing Thank you so very much From Dorry, Boo & Freyja ❤️❤️‍‍♂️

Briony Anne McAnelly Posted on Google 5 months ago

Fantastic experience: Friendly helpful staff

Norma Gericke Posted on Google 6 months ago

Fantastic experience: Great clinic, lovely staff that goes the extra mile. Highly recommend ❤️

Mel Forsyth Posted on Google 7 months ago

Fantastic experience: Great service! Could book online and easy to get an appointment. Customer service was really good and caring. Vet took great care of our cat and was very considerate of our feelings around tough decisions.

Chantelle Van der Berg Posted on Google 7 months ago

Fantastic experience: Friendly staff, very helpful and so gentle with the animals. Would highly recommend to anyone.

Michelle Ross Posted on Google 8 months ago

Fantastic experience: Really like this place, Vets are skilled but never over bearing - are willing to listen to the owner as to what has happened to their animal. Would recommend them

sandra pacheco Posted on Google 9 months ago

Fantastic experience: Great Vets, Nurses and Admin, they are very caring

Dee Carr Posted on Google 9 months ago

Fantastic experience: Nothing but good things to say about these guys. They have been looking after my pets meticulously for years. Staff are wonderful and very skilled. Thanks everyone.

Bubblegum Burst Posted on Google 10 months ago

Fantastic experience: Lovely team all around. Take extra care with my Netherland dwarf bunnies no matter which vet I go to.

Sue Grindlay Posted on Google 1 year ago

Fantastic experience: Only just started going to them since moving into np. I find them really good.

Brooke Tindall Posted on Google 1 year ago

Fantastic experience: Awesome vets - fully trust them with the care of my fur babies :)

Shona Dew Posted on Google 1 year ago

Fantastic experience: Always very helpful and empathic staff. Have used for many years and are always helpful and patient And they have afterpay so no stressing about finding money on the spot

Neil Schuler Posted on Google 1 year ago

Fantastic experience: Zoey was well looked after

Lorene Nightingale Posted on Google 1 year ago

Fantastic experience: Very helpful pleasant. Great care while Libby was in for spey

Rachel Bennett Posted on Google 1 year ago

Fantastic experience: Staff are always so friendly. Great at making appnts when ya need them. Prices are reasonable too. Vets seem to care about the animals which is nice

Mary J Posted on Google 1 year ago

Fantastic experience: The vets are so kind and helpful, they took great care of my cat andade sure I knew what I needed to do to give his medication. Appointment was affordable and scheduled when I needed it which was fantastic, I won't go anywhere else!

Lynda Fahey Posted on Google 1 year ago

Fantastic experience: Fantastic. Thanks for your caring and kindness, especially to Susie at reception and to Shelagh, one of the vetinerians.

Rachel Taylor Posted on Google 1 year ago

Fantastic experience: In town for the holidays and our puppy fell sick. Vets and team were amazing and looked after him so well - he recovered in a day and has had the best time.

Tracy Tanner Posted on Google 1 year ago

Fantastic experience: Lovely people 100% care and compassion

Erin Hemara-Wahanui Posted on Google 1 year ago

Fantastic experience: Ngà mihi nui kia koutou..My Ngeru caught Cat flu, 2wks of going back n forth, I endured his hatred of being stuck in the house & getting poked n prodded, n pills shoved down his waha, to him escaping, n sneaking in & out so I couldn't catch him, what a circus..you guys did follow up calls to see how he's doing, "that's real service"..today he got a slow release jab where I no longer have to be the monster, ya!!!.Guess the jab is working, his tail is up and he's asleep next to me..p.s it's 10.55pm ano hoki Nga mihi nui kia koutou. Love my NGERU..BRUDDA

Leyton Gardner Posted on Google 1 year ago

Fantastic experience: No one likes vet visits, but when you need one, this is the place to go. Even my dog knows that the people here will treat her well and gets somewhat excited when we pull up

Blair Crowley Posted on Google 1 year ago

Fantastic experience: Cannot fault this place. Friendly and welcoming staff and Jiten has been awesome with our puppy Max. We feel like we are in the best care. Keep it up team

kty laursen Posted on Google 1 year ago

Fantastic experience: Always kind and understanding staff. They take excellent care of your pets. Always.

Konna Clark Posted on Google 1 year ago

Fantastic experience: Love the community boards, and the geckos and frogs in reception/waiting area. Staff always helpful and caring towards my animals.

Kerri-Ann Tutemahurangi Posted on Google 1 year ago

Fantastic experience: Beautiful kind and caring team. Definitely recommend for you family pet.

Ian Wride Posted on Google 2 years ago

Fantastic experience: Great friendly staff and wonderful care of our fur-family members

Kiwi_Brendon Posted on Google 2 years ago

Fantastic experience: Absolutely fantastic. Best in business. Fair in prices, and they really do care. Cat recovered well.

Nadia Regan Posted on Google 2 years ago

Positive experience: Lovely staff & easy to access

Sarah Davies Posted on Google 2 years ago

Fantastic experience: Such a wonderful, kind and caring group of people.

T. Carolyn Smart Posted on Google 2 years ago

Fantastic experience: They saved my Lucy and they saved my Poe... thank you

john T Posted on Google 2 years ago

Fantastic experience: Had a chocophilic dog. They were quick charming non judgmental. Great service

Alex Anders Posted on Google 2 years ago

Fantastic experience: Amazing vets and staff. Everyone has always been really good to our two little rats. I can't say they love going to the vet but we definitely do. Thanks

Julie rodgers Posted on Google 2 years ago

Fantastic experience: I have not used them before as I go to another vet with my other pets. I went there to take someone else’s dog and I was seriously impressed. The vet was very thorough, explained everything well and let me know what the next steps might be. I knew exactly what to do. I had further questions a few days later and he made himself available to come talk to me personally. I did not expect a response so promptly. Keep up the good work Vets 4 Pets.

Ryan Mcalley Posted on Google 2 years ago

Fantastic experience: Great service,friendly staff

Johnathon Spence Posted on Google 2 years ago

Fantastic experience: Vets and staff are excellent in every way.

Colleen Elvey Posted on Google 2 years ago

Fantastic experience: Alex is an absolutely amazing vet with a wealth of knowledge. I absolutely love how our Dog Sage has come leaps and bounds with her high excitement and my lack of control as an owner. He has taken the time to teach me as an anxious owner to be much more confident.

Mel S Posted on Google 2 years ago

Fantastic experience: I highly recommend Vets4Pets - excellent customer service from all staff who show a high level of care for dearly loved pets. Thanks so much to vets Shelagh & Greig for expertly looking after Bella, me & my partner's much loved 16 year old cat. We are incredibly grateful & I'm sure our gorgeous "smoochy girl" is too. Meow!

Helen V Posted on Google 2 years ago

Fantastic experience: Helen was really gentle with my greyhound. She was happy to answer all my questions and was not pushy at all. Will definitely come back if I need to.

Duncan Dawson Posted on Google 2 years ago

Fantastic experience: Best vets in town, highly experienced, best bedside manner, very efficient

Pauline Espiner Posted on Google 2 years ago

Fantastic experience: Always have awesome consultation I would recommend lovely people great advice

Stan Jones Posted on Google 2 years ago

Fantastic experience: We have been having long term issues with one of our cats we went to vets4pets for a second opinion their thoroughness and determination to find a solution and to be available for any queries or worries we have during treatment is reassuring. Their kindness and care towards our little Minnie is appreciated.

Daryl Cadman Posted on Google 2 years ago

Fantastic experience: New to needing a vet in New Plymouth. Was reccomend this business. Happy in all areas. No complaints.

Mel Durling Posted on Google 2 years ago

Fantastic experience: Vets are very knowledgeable and experienced. All staff are friendly and helpful. I wouldn't go anywhere else!

Rickilee Hayman Posted on Google 2 years ago

Fantastic experience: Helped quickly no extra charge ! Veterinarian was very clear and explained things well the customer service at the front desk was so nice ! Very patient and non judgemental. Highly recommend.

Justin Susans Posted on Google 2 years ago

Fantastic experience: Absolutely amazing staff, responsive and friendly, and more than happy to explain more complicated medical problems in simpler terms to make them understandable.

Silent_Few Gaming Posted on Google 2 years ago

Fantastic experience: Friendly staff, awesome place to take your pet

Lyall Simkin Posted on Google 2 years ago

Negative experience: Will never use this vet again. 26 hours after being there and my cat is gone. Will never recommend. Vet new nothing about animal after she has always used that vet. Vet felt like a sales man not a vet just pushing diets and meds. Cat tryed to boop his as a thank you and he pushed her away.

Graham Ault Posted on Google 2 years ago

Fantastic experience: Great service and staff Highly recommended

Lisa Vernon Posted on Google 2 years ago

Fantastic experience: When I found out Vets for pets had my beautiful Lilly Bean which had passed away, they made it so I could go and see her and spend time with her. They were so understanding, and their support was overwhelming. I had Lilly cremated and waited till I could pick her up. When I picked up Lilly their heart felt apologies were so sincere they felt what I felt. From the bottom of my heart I would like to thank them for looking after Lilly, god bless you and thank you.

Susie Roberts Posted on Google 2 years ago

Fantastic experience: Highly reccomend....Best vets in New Plymouth by far.....

Rachel D Posted on Google 2 years ago

Fantastic experience: Such a lovely team here. I feel my cat, Buster, is in very good and kind hands.

Ingrid Benten Posted on Google 2 years ago

Fantastic experience: Vet Jiten Magen was awesome with his treatment of my dog. Gave him top rate care throughout his time there . I'm very grateful to the entire team thankyou thankyou all so much

Ron SEWELL Posted on Google 2 years ago

Fantastic experience: Our cats are in the best hands here.

Paola Pires Posted on Google 2 years ago

Fantastic experience: It's my pet's vet, nice staff, good vets

Jay Smith Posted on Google 2 years ago

Fantastic experience: Great care for our animal companions.

Daveena Taylor Posted on Google 2 years ago

Fantastic experience: These guys go above and beyond a great team

erin wahanui Posted on Google 2 years ago

Fantastic experience: 1st time, our new cat dissappears for 1st appt, so they rescheduled, customer service check in fab, vet doc awesome, cat was relaxed, advice was clear, all clear to do the cat thing, check out done & dusted...see you next year..

Ralph McDermott Posted on Google 3 years ago

Fantastic experience: Great service. Courteous and prompt.

Paula Robertson Posted on Google 3 years ago

Fantastic experience: Always welcoming, helpful and efficient. The whole team at Vet4Pets are kind and competent, treating both their human and animal clients with consideration. I'd recommend them to anyone

Liv's Lane Posted on Google 3 years ago

Fantastic experience: Always friendly and very helpful

Alex St George Posted on Google 3 years ago

Fantastic experience: Great vet. Very friendly and give great advice. All my pets go there. Vets and staff very helpful. Parking abit tight for larger vehicles. Central location great.

Steph & Paul Brown Posted on Google 3 years ago

Fantastic experience: Vets for Pets New Plymouth.........You guys Rock! We would like to thank you so very very much for taking care of Lloyd Jason over the Christmas New Year break. We came down from Auckland as my family are in New Plymouth and the whole surgery experience was very professional and caring, all the information was given up front and there were know surprises, unlike what I had experienced in Auckland. I would like to give a special thank you to Suzie who cared for him over the New Year weekend keeping us informed every 4-6 hours on his progress. Suzie you went above and beyond with your compassion and love for Lloyd. Thanks to Jasper and his team for the surgery. I can not recommend Vets for Pets enough. A shame we dont live alttle closer for any future visits. Thanks Team Steph, Paul and Lloyd

Wayne Waiwiri Posted on Google 3 years ago

Fantastic experience: Thanks to vets4pets my doggy is doing a lot better an settled . Excellent veterinarian very thorough and gave me options to treat my dog .finally found a good vet

Lisa Wall Posted on Google 3 years ago

Fantastic experience: Best place ever all the staff are welcoming and friendly. My dog gets excited when we go there.

Kayla De Luen Posted on Google 3 years ago

Fantastic experience: First time going here, I got staff member Jasper, I was really impressed with the kindness and information he provided me to better my pets life. I felt he valued her and wanted what was best for her life. He was very informative and very kind, made me and my cat feel comfortable, I think my cat even liked him which is new! thanks so much vets4pets

Jess A Posted on Google 3 years ago

Fantastic experience: We have been super happy with Vet4pets. Jasper is a very knowledgeable, balanced, calm and caring vet. Reception staff and vet nurses are also very lovely and friendly. I would 100% recommend them.

Fraser Bourne Posted on Google 3 years ago

Fantastic experience: Had to schedule an emergency visit because our dog hurt his leg on Christmas day whilst we were in town. They were so good to deal with, and made everything so easy. Highly recommend vets4pets

Lisa Pemberton Posted on Google 3 years ago

Fantastic experience: Awesome staff with the animals and owners have always found them to be great.

keith willis Posted on Google 3 years ago

Positive experience: Very friendly and the dogs loved the staff there

John Ardern Posted on Google 3 years ago

Positive experience: Great caring service, friendly staff.

Helen Mays Posted on Google 3 years ago

Fantastic experience: Lovely vets. Nice people. Dog happy to go there.

Terri Thomas Posted on Google 3 years ago

Fantastic experience: I love Vets 4 Pets, the staff are always helpful and knowledgeable. I am confident in their expertise and to make it easier on my pocket I pay a weekly amount into the kitty so my bills are covered.

Robert KINYUA Posted on Google 3 years ago

Fantastic experience: Staff and vets are very friendly and professional

neil donald Posted on Google 3 years ago

Fantastic experience: Great service awesome professional freindly receptionist

Shelly Goldsworthy Posted on Google 3 years ago

Fantastic experience: All the staff is amazing. Friendly and always helpful. Phenomenal with my dog. Manny loves going there

Brent Eliason Posted on Google 3 years ago

Fantastic experience: The wonderful team members have restored my faith in humanity. You all are such loving & caring people. Thank you for looking after all of our pets. I am embarrassed that I cried when I just saw our Willow after surgery, but you all were so kind & thoughtful and gave me tissues (I am a 55 year old Grand-dad) our animals are an extension to our whanau and you all treat them as such. Thank you, Thank you. The cost of care you give is nothing in comparison to the love we have and you have for our pets. You are all angels.. even Jasper. Thank you from Brent, Emma & family

Andre Monks Posted on Google 3 years ago

Fantastic experience: Amazing service! Would 10/10 recommend coming to vets4pets if you want your companion to come 1st and be treated like you would treat them at home! Sadly I had to get my cat euthanised but their service throughout this procedure was above and beyond, I was made to feel as comfortable and at ease as humanly possible considering the situation! Couldn’t recommend enough!

Dan Venter Posted on Google 3 years ago

Fantastic experience: Awesome service. Definitely best in town.

David B Posted on Google 3 years ago

Fantastic experience: Thank you for looking after my boy

Cherie Banana Posted on Google 3 years ago

Fantastic experience: Been going here with my.baby 2 years, from puppy class, first shots major surgery , to on going skin conditions, super awesome .staff, genuine, caring,we especially love Helen. my dog loves coming here, also love how they let me do a payment plan when we first came to clinic.

Johanna Hobo-Tuck Posted on Google 4 years ago

Fantastic experience: Such a caring place + they usually let you wait in your own room with your animal instead of in a waiting room

Damien Parsons Posted on Google 4 years ago

Fantastic experience: Amazing vets, great staff, and affordable

Erika Wiid Posted on Google 4 years ago

Fantastic experience: I haven't been to the vets in a very long time (thank God for that). But went along with my sister and her cat today and it was great to see Catherine at reception again. There is so many new faces, only ones I recognised was Catherine and Alex. But we saw Sheila and she was awesome. Truly missed Helen though lol. Also met a new lady at reception a South African and she was very nice as well. Take are guys. Will pop in with Thandie sometime so she can say hello.

Hyde Posted on Google 4 years ago

Fantastic experience: Used their services while I was in New Plymouth recently. They were friendly and efficient, and were able to provide the services I needed.

Josh Bollen Posted on Google 4 years ago

Fantastic experience: Was a horrible time for us, and they were so empathetic and caring. Did their best to make it as easy on us as possible. Really professional and helpful.

Elwin Way Posted on Google 4 years ago

Fantastic experience: Good friendly team and competent vets.

christopher schuler Posted on Google 4 years ago

Fantastic experience: Good friendly people

Lindyloo nz Posted on Google 4 years ago

Fantastic experience: I am very grateful for seeing my beloved dog so quickly and getting him an appointment so quickly for op … from reception to veterinarian I thank you for being so polite and helpful and knowledgeable, very caring

Katie Hannam Posted on Google 4 years ago

Fantastic experience: All staff were very friendly and polite, and the vet was lovely and gentle with our cat. We will definitely be bringing both our pets here for all their future vet appointments!

Tashamay Hayman Posted on Google 4 years ago

Fantastic experience: I'd recommend them 2 every1 they explained everything bit by bit the way I could understand I will go 2 them anytime

Roxann Nolte Posted on Google 4 years ago

Fantastic experience: Excellent Vets and brilliant Vetnurses great advice and eager to help the pets.

Cheyan Evans Posted on Google 4 years ago

Fantastic experience: Seen immediately to make sure our puppy was OK, great service and most importantly for us-they are not discriminating like many are. It was such a 'normal' experience and Alex is just fabulous

Josh Moffatt Posted on Google 4 years ago

Fantastic experience: They are nice and inviting also very informative

Chino Reihana Posted on Google 4 years ago

Fantastic experience: Very Kind and awesome people! Went above and beyond

Wynne Bowers-Mason Posted on Google 4 years ago

Fantastic experience: A much happier boy after some serious tlc. Thank you!

Marcelle De Jager Posted on Google 4 years ago

Fantastic experience: Fantastic. Looked after our baby as if she was their own. Vet was very thorough and addressed all our concerns with a great deal of patience

Janene van der Hulst Posted on Google 4 years ago

Fantastic experience: Friendly accommodating and great people skills. Kind to the animals.

Fiona Collins Posted on Google 4 years ago

Positive experience: Got our cat fixed here as had to wait weeks at our usual vets. Service was good very nice staff and cat seems fine!

Nicola Lambert Posted on Google 4 years ago

Fantastic experience: Staff are so good they are all super friendly and are very understanding and know pets

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235 Devon St E - 4310, New Plymouth
+6467584006

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