Valley Vets

141 Cambridge Ave, 4810, Palmerston North

Opening hours

  • monday: 9h-17h
  • tuesday: 9h-17h
  • thursday: 9h-17h
  • saturday: 9h-12h

Our comment from InfoVet about Valley Vets:

A Trusted Local Practice with a Compassionate Approach

Valley Vets has established itself as a highly regarded veterinary practice in Ashhurst, known for its genuine care and old-school personal service. The clinic is led by John and Heather, a dedicated team that clients frequently praise for their kindness, professionalism, and deep love for animals. Many long-term customers highlight the comfort of seeing familiar faces and receiving consistent, high-quality care for their dogs and cats over the years.

Compassionate Care for Anxious and Traumatized Animals

A standout feature of Valley Vets is their exceptional ability to handle nervous, timid, or traumatized pets. Owners of rescue animals and fearful dogs often note that the team, particularly John, has a unique way with animals that requires no excessive fuss or words. Instead of overwhelming pets, they provide a calm, safe environment where even the most anxious animals feel secure quickly. This gentle approach significantly reduces stress for both the pets and their owners during visits.

Honest Advice and Fair Pricing

Customers consistently appreciate the clinic's transparent and realistic approach to veterinary care. The team is noted for providing honest advice without unnecessary upselling or complicating treatments, ensuring that pet owners feel confident in the care their animals receive. Many reviews mention reasonable and fair pricing, with some owners noting that the practice goes the extra mile, such as offering complimentary nail clipping or flexible payment options for unexpected bills.

Comprehensive Small Animal Services

Valley Vets specializes in small animal medicine, offering a full range of essential veterinary services. Clients rely on the practice for:

  • Preventative care, including vaccinations and health checks.
  • Diagnostic services and treatment for acute illnesses and injuries.
  • Surgical procedures, including desexing.
  • General wellness and chronic condition management.

The clinic is also appreciated for its supportive staff, including vet nurses who are described as friendly, informative, and exceptionally helpful, particularly when assisting with foster puppies or difficult animals. Overall, Valley Vets is recommended by numerous pet owners for its combination of clinical expertise, ethical practice, and heartfelt compassion.

Valley Vets: Reviews

4.5/5 (51 Reviews)
Mark Posted on Google 9 months ago

Fantastic experience: Best vet i have ever been to looked after my gwhp till the day he died even came to our house the morning Gus died and organised the cremation hold John and Heather in high esteem

jo l Posted on Google 1 year ago

Negative experience: Not too sure what to say Except our girl was in severe pain and died less than 24hrs later She shouldn’t had to have suffered

Pania “Snobby Goth” Posted on Google 1 year ago

Fantastic experience: wonderful atmosphere and kind people, my pets are always looked after there.

Pete Baines Posted on Google 2 years ago

Positive experience: Very helpful with our doggy. Well done guys. Thank you

Darrell Wilkie Posted on Google 2 years ago

Fantastic experience: Awesome team. Will do their utmost to help. John is a man of few words but very obviously cares about his patients. Realistic pricing too.

Andrew Morcom Posted on Google 2 years ago

Fantastic experience: Brilliant as usual, Both cats are less stressed from the visit to John compared to the other vets we have tried.

Valley Vets

Thank you always a pleasure

Karen Marshall Posted on Google 3 years ago

Fantastic experience: Lovely genuine people, they were pleasant to deal with and gave excellent advice. I'm a very happy customer.

Michael love Posted on Google 3 years ago

Positive experience: Awesome service

April Drysdale Posted on Google 3 years ago

Fantastic experience: Love this vet. No fuss no up selling

Andrew Sutton Posted on Google 3 years ago

Fantastic experience: Awesome people, very caring and great service. Highly recommend them.

Kirini Posted on Google 3 years ago

Fantastic experience: Very friendly and helpful.

Cindy Goldie Posted on Google 3 years ago

Fantastic experience: John and Heather are fantastic no nonsense and John doesn't go overboard with treatments and cost,other vets seem to want to complicate things

Stefan Lincoln Posted on Google 3 years ago

Fantastic experience: Magic as always excellent service excellent pricing.

Dion Cruse Posted on Google 3 years ago

Fantastic experience: I've been using Valley Vets for years now - an extremely caring, knowledgeable practice.

Lechelle Wilson Posted on Google 4 years ago

Fantastic experience: Very efficient in their job, always take great care with our foster pups

christine towey Posted on Google 4 years ago

Fantastic experience: Very caring towards the animals and their owners ❤

Tomora Bell Posted on Google 4 years ago

Fantastic experience: I foster puppies for rescues, and Heather and John and their vet nurse have always been exceptionally friendly, caring and professional, with all of my dealings with them. Some of the pups have been badly abused and are timid and fearful of ppl, and while John may not say alot, he certainly has heart with them. John doesn't fawn all over them like many other Vets do, but he definately has a way with them without the need for words, that makes them feel safe very quickly. It's actually very impressive and humbling to watch. Heather and their amazing vet nurse are always happy to help with the pups both to and from the car, they're well presented, informative and just downright lovely. I wouldn't hesitate to recommend Heather, John and the team to anyone wanting high quality vet and animal care for their furkids.

Melanie Hunt Posted on Google 4 years ago

Positive experience: Friendly service.

denise F Posted on Google 5 years ago

Positive experience: Great...nice people...kevvie was calm as

Colette McGrath Posted on Google 5 years ago

Fantastic experience: Excellent service and nice people. Calm with my cat so caused less stress on her. Would recommend to all.

Christine Krul-Wildbore (ChrissieK) Posted on Google 5 years ago

Fantastic experience: Always caring great advice

Anita Bidlake Posted on Google 5 years ago

Fantastic experience: John is such a caring man very good with my very timid dog I would recommend valley vets

Gwendi Knight Posted on Google 5 years ago

Fantastic experience: John and Heather are lovely people. Kind, caring , and prices very fair.

Glenn Cunningham Posted on Google 5 years ago

Fantastic experience: Professional friendly service

Angus Lincoln Posted on Google 5 years ago

Fantastic experience: Nice friendly service A1

Katrina Gemmell Posted on Google 5 years ago

Fantastic experience: They were so great with my dog. Would highly recommend

Rach S Posted on Google 5 years ago

Fantastic experience: Super friendly and very understanding. Highly recommend

Cindy Carrington Posted on Google 5 years ago

Fantastic experience: After my cat broke his leg valley vets was the only vet that gave me a chance to pay the bill off

Toni Treleaven Posted on Google 5 years ago

Fantastic experience: Excellent ! Always super helpful and friendly!! Very relaxed atmosphere

Anna Hook Posted on Google 5 years ago

Negative experience: Will not be going back even to buy flea treatment. Our very loved cat became very ill over nignt. Took her in to ashhurst vet (without a booking because it was an emergency) where I felt like a total inconvenience to his day. I was told he wasn't sure when he would get to her due to the fact he had "lots of spading to do". Absolutely no compassion. He picked my cat up under the arms (back legs hanging down and put her in a cage out back. I went back 10 minutes later and decided to pick my cat back up because after ringing Cahill's for advice, they wanted to see her straight away. If we had left her with valley vets she would have died suffering while waiting in cage. She ended up being put to sleep 20 minutes later because she was in so much pain with internal bleeding and had moments to live. thank goodness for cahill's.

Nat Luxton Posted on Google 5 years ago

Fantastic experience: Excellent service from an excellent Vet. Have nothing but praise for the care given to our animals. Thank you!!

Sam Rossiter Posted on Google 5 years ago

Fantastic experience: Have taken our cats and dogs here for a few years now. Great prices and nice to always see the same familiar faces

Harrison Howard Posted on Google 5 years ago

Fantastic experience: Fantastic staff and facility very highly rated

Owen Fairless Posted on Google 5 years ago

Fantastic experience: Always friendly and helpful

Nigel Hartley Posted on Google 5 years ago

Negative experience: Poor service & don't have any stock for lifestyle farmers.especially when there is alot in the valley

Valley Vets

Sorry this area covered by production animal vets we are entirely small animal now

Jayne Ashdown Posted on Google 6 years ago

Fantastic experience: Great care of animals, highly recommend, so friendly

Peter Rayner Posted on Google 6 years ago

Fantastic experience: Nurses very friendly loved my dog. Vet was awesome to and good with my big dog

Anna Ainsworth Posted on Google 7 years ago

Fantastic experience: John and Heather are fabulous! Great place, very kind and caring and genuinely love animals. We are lucky to have them in Ashhurst!

Veronica Fairless Posted on Google 7 years ago

Positive experience: Great service with caring staff who love the animals they treat. Would highly recommend them to pet owners

Morna Patrick Posted on Google 7 years ago

Fantastic experience: Was awesome with my lab and exceptionally cheap to do so. Good diagnoses

Jess Kingsbeer Posted on Google 7 years ago

Fantastic experience: Everyone at the practice are awesome, caring and so helpful. They all give excellent service and are exceptional with the animals. I would, and have, recommended them on a heartbeat.

Jeff Burnz Posted on Google 7 years ago

Fantastic experience: Old school personal service, my dog is always happy to visit

Scott Groves Posted on Google 7 years ago

Fantastic experience: Great local service

flufykitn 76 Posted on Google 8 years ago

Fantastic experience: Lovely personal and professional service with the team at Valley Vets! Will be bringing in our pup many times more I'm sure.

Marina Jansen Posted on Google 8 years ago

Negative experience: Absolutely shocking. Female cat was desexed here. I went in, they didn't even what cat I was picking up, so I went and found her. That was it, no information on how to care for her or how she had been, just hi and bye. Not even a smile. Then I take her home and realize she hasn't even got a cone on, bleeding stitches, twitching, shaking and crying. Absolutely shocking. This is inhumane.

Clive Madge Posted on Google 8 years ago

Fantastic experience: Found Valley Vets to be very helpful and friendly. Vaccinated both my dogs at quick notice and prescribed medication for one of them for an ailment. Pricing was very reasonable. Would definitely be using again.

Janelle Healey Posted on Google 8 years ago

Fantastic experience: Friendly helpful genuine service

Sue O'Sullivan Posted on Google 8 years ago

Fantastic experience: Never been to a better vet I dont mind the travel when the care is so good! Also all staff very friendly. Highly recommend this vet clinic

Staria Rickard Posted on Google 8 years ago

Negative experience: By the sounds of all other feedback I got him on a bad day.. picked up my kitten ( who is a male) and told me he was a female despite the same vet neutered him less than a week proir.. communication with what was going on was pretty shocking, thankfully the vet nurse answered not of my questions. Hopefully everyone else has a better consultation than I Did, but I'm afraid I won't be back.

Elaine Mcbride Mcbride Posted on Google 9 years ago

Fantastic experience: this is the best vet I have ever had and I have owned German shepherds for over 25yrs

jane lacey Posted on Google 10 years ago

Fantastic experience: Went to valley vets this morning , I was so impressed , what a great couple , great with my three dogs and great with me too . Reasonably priced , clipped my dogs nails for free said it was all part of the service . I was very impressed .... Jane Lacey

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