Humanimals

Fantastic experience: The Vet I saw was very good and informative. They explained everything well and about different treatments that weren't as expensive and how each one worked. I felt very listened too and felt this vet understood the problems my dog was having very well.

Fantastic experience: Was recently able to get an appointment at very short notice and such good advice and a caring vet. Thanks heaps. Highly recommend.

Fantastic experience: Absolutely lovely vets and other staff (nurses and admin staff/reception staff). As a retired GP, I may not be the easiest client, having a lot of questions….i have always encountered patience and professionalism in all individuals at the clinic. Liz one of the vets was absolutely superb with my my highly freaked out cat at a recent visit. Thank you!

Fantastic experience: Absolutely recommend Humanimals! The team is friendly, compassionate, and professional. They have always taken great care of my pets and make every visit as stress free as possible. It's clear they genuinely care about both the animals and their owners, I can always trust my pets are in safe hands!

Fantastic experience: The team at Humanimals have been absolutely amazing. They've cared for all our animals, but especially our dog through some complex health issues, including diabetes, with incredible skill, patience and compassion. What has made the biggest difference is how much time they've taken to educate and support us. They made sure we understood every step of Oscar’s treatment, answered every question and provided fantastic follow-up care, giving us the confidence to manage things at home. They also have a great sense of humour, which has made some stressful visits much easier and it's so clear that everyone there genuinely loves animals. We're incredibly grateful for the care and support they've given our aninals and our family. We couldn't recommend Humanimals more highly.

Fantastic experience: Very caring , nice , and thorough

Fantastic experience: Very good service

Fantastic experience: Wonderful team. Fitted us in despite being fully booked and then took wonderful care and time with no sense of being rushed. Thoughtful and kind care always.

Fantastic experience: Our Guinea pig had an issue recently and Humanimals Dunedin took care of her so well. They were really quick and professional, we were so impressed. 10/10 would recommend trusting your fur baby with Humanimals

Fantastic experience: Verry good and well looks arther

Fantastic experience: Took my Dog here for a Dental checkup and a clean. Wow I'm so happy with all the care the Vet gave my girl. Joined best for pet. And saved some $$ on her treatment too. Great top service.

Positive experience: Was able to book in same day, very efficient. Our dog was looked after so well, good consultation, thorough and problem solved quickly and efficiently.

Fantastic experience: We took Leroy into Humanimals after suspecting him to have eaten rabbit poison. The staff were great to deal with, he got seen straight away. Thank you for the excellent service

Fantastic experience: Humanimals is the only vets I will use, amazing staff that are so friendly and make everything effortless, from the ease of making appointments, to the way my pets have been looked after. Always given respect and dignity.

Fantastic experience: Icky is always welcomed and treated with respect and kindness at Humanimals. Icky has an amazing connection with Caitlin. I know she is in safe hands.

Fantastic experience: Our recent visit to Humanimals with our Cat Lucy was most enjoyable. Lucy is feeling a lot better now and apart from the overall cost it was a very pleasant experience for us. Thank you !

Negative experience: So complaints about this place!!!!!!

Fantastic experience: I have been bringing my pets to Humanimals for years now. I really appreciate how kind and helpful all the staff are, as I am often feeling worried or stressed when there. Great advice, knowledgeable passionate professionals. Thanks guys!

Fantastic experience: Great service!

Fantastic experience: A very friendly helpful place. Lovely, professional people who love animals and care for each and everyone as if they were their own.

Fantastic experience: I cannot fault the care we get. I would recommend the Dunedin team. Many thanks.

Fantastic experience: My regular vet was unable to see my injured cat for a full week .Humanimals gave us,an appointment that morning .We saw a lovely vet from Minnesota (name escapes me )she was a kind ,calm and a clear communicator.All the staff were friendly and highly efficient . would give 6 stars if I could

Fantastic experience: AMA ing staff and service, my furbabies are always loved and well cared for.

Fantastic experience: I am not sure my opinion counts as i work in the animal health industry. However, for what it's worth... Here goes.. The core team of vets, nurses and receptionists at Humanimals have consistently been a terrific, kind, compassionate bunch of professionals. This team has been through alot of significant changes over the past few years and despite the challenges, their dedication to providing high quality care for their patients has never faltered. Most recently: While this isn't my 'normal' clinic, they heard my plea for help when my own clinic were unable to see my sick cat and booked us for an 'urgent' appointment at fairly short notice. This did cost a little more than a usual appointment (they wouldn't usually see 'other vets' clients), but I was super grateful that they made room for my sweet old girl, and was happy to pay the extra to make sure she wasn't suffering. Lovely team, keep doing what you're doing. We appreciate all your ongoing efforts to care for our animal friends.

Fantastic experience: Would highly recommend. They genuinely care about the animals they treat and always take the time to explain everything in detail along with all options available both medically and financially. Excellent service!!!

Fantastic experience: Can't recommend highly enough the staff are exceptional empathetic and take the best care of your fur baby or what ever animal you have AAA+

Fantastic experience: The most awesome compassionate people that you could wish for. This is the place to go if you love your pets.

Fantastic experience: Great service with my last dog Tanky for his 13 years of life. Great job with my new dog Jimmy. Highly reccomend the his clinic. I’ve never had a bad experience. Friendly and found the transparent about pricing before going ahead with anything.

Negative experience: Very disappointed that after going to the trouble of collecting and emailing my pets details as instructed, we were not allowed an appointment, even with a weeks notice.

Fantastic experience: The team at Humanimals took such good care of our cat, we are very grateful to them for their care and empathy. Our baby Quill was treated with such tenderness and affection.

Negative experience: Originally had five stars and I cannot deny that their original service over approximately 2years was amazing, however I have edited and changed to 1 star. Reasons being: 1. Constant changing of vets and locums- unable to keep staff at the clinic. (Got sick of seeing temp vets and saw 10+ different vets over a few years. Was unable to have continuity of care). 2. Real difficulty in talking to reception, has taken me three days of constant calling in the past to just get through on the phone. 3. Mistakes. So many mistakes. I won’t mention them all, but most recent was they chucked my cats urine out without sending it to the lab (we had done multiple at this point and the one and ONLY reason to get it was to send it to the lab). After a surgery threw away requested teeth. Did two uneccesary procedures involving GA and later admitted it was a bad idea had to apologise to me. 4. No communication between staff! I had to tell the same story/instructions over and over again. At one point I told a piece of Information and instructions to two vet nurses, a vet two receptionists AND filled out a form. Because they were not communicating to each other or putting things down on file, they still ended up calling me later that day and asking me what to do. 5. Useless paperwork. I filled out a form being VERY specific about details of my pet and twice they were not followed/done. This was a form they requested I fill out, yet they never used it. Ended up calling me and asking me what the vet wanted even though it was on her file and my form (we found out later that it was in there all along). 6. The thing that tipped me over the edge and made me leave the practice was the amount of babysitting I had to do. I had to constantly call up and ask if certain tests had been done, updates for bloods, requests for procedures etc. If I didn’t, nothing would be done. One time I left them, (giving them a chance and I felt like a nag and I didnt want to have to keep following up and calling) they didn’t respond for TWO WEEKS and by then it was too late and they had thrown out my pets urine sample (which took 36 hours to get and was not easy). They also tried to charge me extra for non payment but I was waiting for an invoice! For some reason they told me not to pay and said they would invoice me (I think reception was understaffed). It took weeks and I was the one who had to remind them. Mary- Anne (I think that is her name) at reception has ALWAYS been 5stars tho. Amazing empathy, care and does her job at reception SO well

Fantastic experience: huge thank you to team as we had to say goodbye to much loved Milo our dear old girl. real compassion shown by all especially appreciative of girl who took tearful call in the morning and managed to find a space for us. very kind and understanding vet throughout our goodbyes. many thanks to you all

Fantastic experience: I’m so appreciative of the care and kindness my family and I received last week when our cat, Zephyr died. The Humanimals team were incredibly helpful, patient, and understanding. A big thank you to the administration team who went above and beyond to support us, and to the vet who handled our situation with thoughtfulness and respect.

Negative experience: Really nice vet but very time poor. Does not have capacity to follow up on promises. Difficult to contact reception. When you do, receptionist is cold and lacks empathy needed to deal with families handling stressful pet issues.

Fantastic experience: Our fur baby recently went through surgery to extract some ingested foreign bodies. It was an unsettling time, but we felt very supported through the process, with regular communication while he was awaiting surgery, prompt responses through emails/ calls and fitting us in for last-minute appointments when we had concerns with his recovery. I felt listened to when I had concerns about his recovery and didn’t feel judged when I thought I could have been overreacting. I received thorough explanations of what was going on in terms that I could understand We feel our Frankie was loved and cared for as if he were their own. A big thank you to Laura and Marie and the rest of the team at Humanimals!

Negative experience: Though the vets at humanimals have always been lovely, and helpful. The service at this clinic is absolutely shocking. We stayed at this clinic only because no others could take on a new client. Our poor old cat was very ill and we spent a week trying to get her seen, which in the end was only achieved because we showed up with her at opening time. Unfortunately there wasn't much we could do, and after trying all we could feasibly do we had to say goodbye to our sweet girl. After so long with struggling to get in contact with a front desk who NEVER answer their phone, the final courtesy by the front desk staff was to not call us when our cats ashes returned to the clinic. After 2 weeks of no contact, and once again being unable to get them on the phone, we pop into the clinic and our cats ashes are under the front desk. As if losing a pet wasn't hard enough. If you want a vet clinic that answers the phone, you'll have to give humanimals a miss.

Fantastic experience: We have always had great experiences here with our cat, Ellie. She is never a fan of the vet but as she goes more and more with supportive vets, she is easing into the idea of it not being so scary. A++

Fantastic experience: Excellent support and advice, including how to help our dog lose some weight before her spay surgery. Luna was even happy to return for her post-op visit 5 days later. The vet did a fantastic job with the surgical site.

Fantastic experience: Humanimals has looked after two different dogs for us over the years and we've always been extremely satisfied with their vet care. The vets and reception went above and beyond when our last dog was needing extra help in her final weeks, they helped us organise pet cremation and were very supportive during this process. They've been amazing with a very stressful situation we've had with our current dog too, providing her the best care they can and being so lovely when we visit. Our current dog is in love with the vets and reception ladies at Humanimals and thinks it's her special treat to go see them now. Thank you everyone at Humanimals for everything you do, we greatly appreciate it.

Fantastic experience: It was our first visit to this vet and I’m not gonna lie I was cautious because of the google rating but I had nothing to be worried about. What a lovely team and thank you for being so accommodating and taking great care of my cat ❤️

Fantastic experience: Amazing advice and assistance over a weekend. Generous, professional and very caring!

Fantastic experience: I gotta tell you about this amazing place called Humanimals. It's like this sanctuary in the middle of the south dunedin where they treat animals like family. And let me tell you about Dr. Caitlin – she's like a superhero for pets. So, my girl Waffles, she's a German Shepherd, was going through a rough patch health-wise. But we got lucky finding Dr. Caitlin. From the get-go, it wasn't just about fixing Waffles up; it was like she became part of the family. Dr. Caitlin, man, she's like this detective, digging into what's up with Waffles. Day and night, she's there, not giving up until she finds out what's wrong. And let me tell you, Maranne, she's part of the team too. Always there to text back, even in the dead of night. It's like having a support system, you know? Thanks to Dr. Caitlin and Maranne's dedication, Waffles should bounce back stronger than ever. It's like they turned a tough time into this amazing comeback story. Humanimals isn't just a vet clinic; it's like a second home for our fur babies. And get this, she’s getting bloods done on Monday so we know what the go is people have said how hard it is to get an appointment but honestly it’s been so amazingly easy. With Dr. Caitlin and Maranne on our side, I have full confidence that Waffles will be back to her old self in no time. If you ever need top-notch care for your pet, Humanimals is the place to go. Dr. Caitlin and Maranne, they're like family now. And I wouldn't trust anyone else with my Waffles

Positive experience: A little bit slow with communication but they care for you and your pets. It's difficult when there are staff shortages. Love the new little cat corner.

Negative experience: After many years, over a decade, from basic McBride Street to the new fancy premises, and more than 10k spent over my precious little dog's nearly 16yrs life, to say we felt let down at the end of his life is an understatement. We saw a couple of good vets over those years, but most would leave to other practices, never to return. The last week of Flea's life, 3 appointments with different vets, plus one disgruntled locum vet who said he was leaving NEVER to return. He told me during the appointment that all the medication prescribed to my pet was very wrong, that my dog did not even have a heart murmur!! He even asked a colleague to come into the room to confirm and she agreed. A look passed between them that I noticed. A look of disgust. So for all those years HUMANIMALS prescribed unnecessary medication which cost on average $100+ a month. Not to mention the toll it took on my little dog's health. Outrageous! They took over 1k from us during the last days of my precious Pomeranian's life, yet not one of the vet's we saw would tell me me my dog was in final stage kidney failure. They wanted us to keep coming back spending more and more money when it was clear to all that my little dog was dying. The end of life Vet we called was straight up honest with us. She could smell the kidney failure on his breath. Was that too much to ask for Humanimals? Honesty is all we ever wanted so the right decision could be made. HUMANIMALS just wanted MONEY! and shamelessly kept milking more and more money from us during one of the worst weeks of our lives After all those years and not even a condolence card in the mail when our boy died. He was more than a dog to us, he was like our child. Back in the day Marie was a good manager but she left so any concerns now fall on deaf ears, don't bother to email the so called manager 'Vicky' she won't even acknowledge your concern. I was a loyal, full paying customer who they treated like cash machine at the end. They knew we loved our dog and would pay whatever it cost, so we were completely taken ADVANTAGE of every chance they got. A rough Vet nurse would always blatantly overcharge, and overestimated what the vets would quote us every chance she got. Please if you have a senior pet take them elsewhere. It's all about the MONEY at Humanimals.

Positive experience: We have been clients of Humanimals in Sth D for a number of years, first with our old dog who passed away in 2020, and then with our new dog, who is now 3. The service has become less than ideal after the merger and the increase in client base. It is very hard to get through by phone to make routine appointments. There is also no consistency in what vet you see (not necessarily a new thing, as we had this issue with our old dog too, but I think it is worse since the merger). And now there is the potential for lack of consistency in where you go if you are booked at the St Kilda clinic. Changes and lack of consistency are stressful for some people, and a lack of consistency in the vet your animal sees can also create issues when there is a potentially serious health problem (the different vets can't see a pattern or know the history as well, which we had some troubles with at end-of-life for our old dog). Regarding the difficulty to get through by phone, I rang at least 8 times over 3 days before I got through. It is not suitable for me to leave details and get a call back being neurodivergent. If I had not got through the last time I rang, I was going to email, but that is not ideal with the back and forth to arrange a time. If the front desk staff are this run off their feet, then management should really be implementing a modern online booking system, particularly for routine annual checkups and vaccinations. There are plenty of systems out there to choose from, and even ones that are vet clinic specific. This would provide a much better interface for those with disabilities and neurodivergence and reduce the number of phone calls that front desk staff have to deal with.

Fantastic experience: Hunanimals has been so kind to our late dog and us, his owners. I don’t know how we would have managed over the last month without the compassion of all the staff.

Negative experience: Have been a regular customer for close to one year and for the 1st time some voiced a stereo type comment to me in front of staff and when I said something I got laugh at like I was a joke when Me and my dog was no wrong doing but wait in line to pay vet visit bill and another customer refuse to bring in their dog because my friendly dog was there waiting to pay for his bill staff laugh think it a funny joke and cool for people to be bully in their own practice by other customers for being presant in take an animal for medical tratmant and laugh like it funny client get bully staff are bully too

Negative experience: Very upsetting trying to get the help my companion needed at the end of his life it was a 2week wait a year of going there I could not get a appointment with Humanimals when my pet needed help the most. He died suffering in my arms.

Negative experience: Honestly this place is not compassionate nor are half them qualified, I'm absolutely ashamed to have had to take my poor wee girl here and they let her suffer rather than compassion, was all about money they suck !!!

Negative experience: No more humanimals. Poor management and unkind receptionist. Took my seriously sneezing cat there @ 4:45pm just wanted to get a nurse/vet taking 10-20s for a quick look. To say whether an emergency appointment is required (couldn’t get same day emergency appointment, so that was my only way). No client was waiting, and I wasn’t trying to skip any cost (they can say yes it’s needed and I would definitely be happy to pay that consulting fee). But I was refused, even the receptionist can see my cat sneezing there. That brings be back to the experience of 1am Dunedin Hospital Emergency Waiting Room, so nice

Fantastic experience: As there are very few vets in dunedin and with them taking on the clients of closed down vets these people are doing the best with what they can. Its not easy work with the added stress but i know my cat will always be well taken care of here.

Negative experience: Impossible to get hold of anyone. Was on hold for an hour+ while my brother was also on his line trying to reach for someone multiple times. Gave up trying with Humanimals, and ended up getting hold of a different vet. Bloody shocking Humanimals, I understand there can be many emergency's on the go, but some communication would've been nice.

Fantastic experience: Today was our first time using Humanimals since Mornington Vets merged with them. They were able to make an appointment for our cat the same day we called. My wife was very upset but was immediately calmed and reassured by the kind lady on the front desk. Both the vet (Ellen) and the vet nurse (Alya) were wonderful and took the time to explain to us what the diagnosis was and how they will treat it. Thank you.

Negative experience: Was were required to make a $1000 payment upfront for a surgery, the dog had to be euthanised before the surgery and after 3 weeks we have still not received a refund after many phone calls. It is very difficult to contact them by phone (up to 45 minutes wait time) and no response to emails. I would defiantly recommend anyone else!!!!!

Negative experience: Almost impossible to get an urgent appoinment. Very low level of examination and lack of exhaustive questions about a very young sick cat, ended up in a fatal situation :(, very dissapointed.

Negative experience: Useless, tried calling the clinic about 10 times over 2 hours, phone was left ringing. Lucky it was no emergency.

Negative experience: Wouldn't recommend taking your pet to this place. Complete muppets at this place.

Negative experience: As the vet in st kilda closed i had to take my pet here. My dog, a 15-year-old Jack Russell, in excellent health and well-being, must have an injection every month for his skin problems. The injection must be in half a dose due to his age and size, however, the supposed doctor who treated me insisted on administering a full dose because otherwise it was not business for them. To my face, he told me that money was more important than my dog's health. Horrified, I replied that all the animals that were waiting in the room, and all those who were treated at that vet, were really in tremendous danger, but he insisted that money came first and that his vet was just another business. Of course, I ran away scared.

Negative experience: We found out that they did not vaccinate for kennel cough and we found out at the kennel that this had happened and it stuffed up our Christmas travel. It cost us for kennel where we could not accept the dog and also had to accept for the after hours call to check if the vet just missed to put the sticker on, etc. Not happy.

Positive experience: Only have had a couple of brief vists, but staff were lovely each time and helpful over the phone too. Busy as was during the merger with Mornington Vets. Long delay (3wks)for a free time to see my non urgent cat problem, but that appears to be a Dunedin wide issue. :-/

Fantastic experience: before and after photos of a skink I rescued - humanimals is amazing. they saved her life.

Fantastic experience: Great place with nice staff.

Fantastic experience: The staff here where excellent from the get go! Very friendly and welcoming reception who managed to get me an appointment within 30 minutes of calling which was amazing! The vet I saw was also so great with my pets and the communication was top notch! You guy are the best in the bizz!!

Negative experience: A vaccination was missed by the vet during an annual checkup, resulting in being turned away from kennels, the day before leaving on an overseas vacation.... Professionally incompetent and would advise to go elsewhere.

Fantastic experience: The lovely folks at Humanimals very kindly offered to help a wee hedgeog our dog didn't get along with. I was afraid we'd have to put him out of his misery. Bless them! They even know a hedgehog rehab lady which made my day. Thank you!

Negative experience: Our pet needed to be seen urgently afterhours. Called the service to get a very rude lady on the phone. Interrupted sentences telling us to go to our own vet who I explained we had already called but couldn't see us. Told us there was nothing else they could do and hung up. Left me in a flood of tears. Will never go back there for anything!

Fantastic experience: Lovely caring helpful staff!

Fantastic experience: Alistair is a brilliant Vet. Been visiting him with dogs for last 20years. Rushed a dog in that had been run over run over by car with broken hip which needed surgery, he made full recovery like new. They service we got was fantastic. The staff are all lovely and can tell they love animals. Get great advice and service every visit

Negative experience: I have been using the vets for over 18 years, always payed my bills. However my most recent visit was recommended there flea treatment, that it would help to eliminate fleas for 3 months, not told a price, until after my cat received a dose! $88 later! Um no thanks keep your $88 flea treatment, my cat still has fleas you'll be getting a call from me. Also unhappy about a few other things from some past experience and info I was given which was incorrect and we nearly had another dog put down because of the information given from the vets. Unhappy think it's time to spend our money elsewhere

Fantastic experience: A lovely place So friendly and caring Took great care and time with my animal's Can't say enough fanatic Highly recommended

Fantastic experience: Used the after hours service last night and can't thank Humanimals enough! So kind and gentle with both the cat and the stressed humans. Super informative and helpful. Thanks you Humanimals!

Fantastic experience: Nice people

Positive experience: After hour service very satisfied

Fantastic experience: Very good service

Fantastic experience: We love Humanimals and our cat receives wonderful care there. All the vets and nurses are highly professional, experienced and provide a very high standard of care and attention. Even when they are busy they always try to take time to explain what might be going on and answer your questions. The environment is always clean tidy and welcoming thanks to the very helpful staff. Thank you to the team at Humanimals.

Fantastic experience: Hands down, Humanimals has offered us the highest quality care and unwavering compassion for our dogs year after year of any veterinary service we have ever known. All of their vets, nurses and staff are highly trained, professional, and passionate about the animals they treat. As long as Alistair & Co. are there, we simply wouldn't think of taking our furry family anywhere else!

Fantastic experience: Almost my home from home and defiantly my favorite health providers... Not only are the vets lovely but the level of aftercare is special, the animals can stay and recover, the owner is not made to feel a fool and the place is a lot cleaner than my doctors a lovely place with lovely people.

Fantastic experience: Hugely compassionate and very professional.

Fantastic experience: I've been to Humanimals several times with various pets. Every single time I've been there all the staff are kind, helpful, compassionate and friendly. I've found the prices to be very fair and usually less than I'm anticipating. They keep you well informed and genuinely seem to care. I would recommend them to any one.

Fantastic experience: Great team!

Negative experience: I brought my cat in with an open wound on his back leg and they glued it but it ripped open in a couple of hours which was expensive. I took him back and all they could offer was a $400 stitch treatment which had to be paid upfront with no payment plans available because we weren't a client even though this was our second appointment which was odd. So all I could do was get a cone for him and pay for the second visit. So now I am left with a worse wound that it was before I brought him there. I definitely should have taken him to another vet, never going back.

Positive experience: Awesome service.

Fantastic experience: Recommend!